Returns & Exchanges
At Au3 Goldsmiths, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day return policy for a full refund or exchange on all non-customized jewelry.
Initiate Your Request
Contact our customer care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely place the jewelry in its original presentation box and shipping container, ensuring all certificates and appraisal documents are included.
Ship with Insurance
Affix the provided prepaid shipping label or use a trackable, insured carrier to send the package back to our studio address.
Inspection and Refund
Once our master goldsmiths verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing